Tweakker
Tweakker and Mobilethink claim they saved mobile operators US$63m in care costs in 2017
Device intelligence providers Tweakker and Mobilethink report that last year they increased the number of mobile operators moving customer care to the cloud, and slashed human assisted queries by 30%.
Read moreNew tricks needed to stop the €45 billion counterfeit smartphone market
When billionaire Alibaba founder Jack Ma wrote in an open letter earlier this year, “We need to fight counterfeits the same way, we fight drunk driving,” his sentiments reflected how
Read moreTweakker brings financial sanity to care operations at Telia’s MVNOs OneCall and MyCall
Device intelligence provider Tweakker announces that Norwegian network operator Telia Company has ordered its cloud self-care Device Guides service for the telco’s two mobile virtual network operators (MVNOs) OneCall and MyCall.
Read moreTelenor innovates, leverages Tweakker to slash customer care calls by 30%
Device intelligence provider Tweakker announced that Telenor Norway will pilot its Device Guides solution to encourage almost 1 million subscribers to use online self-care guides to resolve any smartphone and service related
Read moreHagendorf leads buyout of device intelligence vendors Mobilethink and Tweakker from Spirent
A new era has begun for Mobilethink and Tweakker in Aarhus, Denmark following a management buyout from Spirent Communications. This was led by Pierre Hagendorf, previously general manager of the
Read moreNetworks’ online smartphone support savings rise as support costs climb 135%, says Spirent
Spirent Communications plc has published its annual mobile device intelligence report for 2016. Spirent is a provider of verification, assessment, analytics, and device intelligence solutions.
Read moreNew MVNO tool aims to automate customer engagement services
Spirent Communications plc reported that its Tweakker device intelligence solution now features the industry’s first context-aware customer engagement automation tool for mobile virtual network operators (MVNOs).
Read moreNew Tweakker multi-APN setup app improves customer experience and data usage for MVNO iOS subscribers
Spirent Communications plc announced that its Tweakker device intelligence solution, which is used by more than 80 mobile virtual network operators (MVNOs) around the world, has released a new version of
Read moreGlobetouch contracts Tweakker for global MVNO to improve CSPs’ customer care and time-to-revenue
Spirent Communications plc has announced that its Tweakker device intelligence solution has been selected by mobile virtual network enabler (MVNE) Globetouch. This is to provide cloud connectivity services to end
Read moreMVNO TAG Mobile turns to Tweakker for Lifeline customer cloud support in cutting $1m OpEx annually
Spirent Communications plc’s mobile device intelligence unit Tweakker has won a contract from Dallas-based mobile virtual network operator (MVNO) TAG Mobile to provide cloud customer care services for the US Government’s
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