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14 February, 2018Device intelligence providers Tweakker and Mobilethink report that last year they increased the number of mobile operators moving customer care to the cloud, and slashed human assisted queries by 30%. (more…)
08 November, 2017When billionaire Alibaba founder Jack Ma wrote in an open letter earlier this year, “We need to fight counterfeits the same way, we fight drunk driving,” his sentiments reflected how bad the global counterfeiting trend has become. (more…)
08 November, 2017Device intelligence provider Tweakker announces that Norwegian network operator Telia Company has ordered its cloud self-care Device Guides service for the telco’s two mobile virtual network operators (MVNOs) OneCall and MyCall. (more…)
12 October, 2017Device intelligence provider Tweakker announced that Telenor Norway will pilot its Device Guides solution to encourage almost 1 million subscribers to use online self-care guides to resolve any smartphone and service related issue instead of calling its care centers for human support. (more…)
24 July, 2017A new era has begun for Mobilethink and Tweakker in Aarhus, Denmark following a management buyout from Spirent Communications. This was led by Pierre Hagendorf, previously general manager of the two businesses. (more…)
18 January, 2017Spirent Communications plc has published its annual mobile device intelligence report for 2016. Spirent is a provider of verification, assessment, analytics, and device intelligence solutions. (more…)
09 November, 2016Spirent Communications plc reported that its Tweakker device intelligence solution now features the industry’s first context-aware customer engagement automation tool for mobile virtual network operators (MVNOs). (more…)
17 October, 2016Spirent Communications plc announced that its Tweakker device intelligence solution, which is used by more than 80 mobile virtual network operators (MVNOs) around the world, has released a new version of its unique iOS auto-configuration application. (more…)
29 March, 2016Spirent Communications plc has announced that its Tweakker device intelligence solution has been selected by mobile virtual network enabler (MVNE) Globetouch. This is to provide cloud connectivity services to end users of its global network of mobile virtual network operators (MVNOs). (more…)
29 February, 2016Spirent Communications plc’s mobile device intelligence unit Tweakker has won a contract from Dallas-based mobile virtual network operator (MVNO) TAG Mobile to provide cloud customer care services for the US Government’s Lifeline Assistance Program. (more…)
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