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02 March, 2020
When NBA great, Phil Jackson said, “The strength of the team is each individual member. The strength of each member is the team”, his words were meant for sports teams. That quote is also apt for telecoms, says Patrick Kalaher of frog, where teamwork is essential if operators and their partners are to build 5G networks that deliver Industry 4.0.
28 February, 2020
The need for telecoms operators to digitally transform isn’t just being stressed by outsiders. Telcos themselves are making a significant push toward becoming more nimble, digital businesses to improve subscriber experiences and drive higher revenues. This push toward digitalisation is, says Tim McElligott, senior analyst at TM Forum, driving telcos to consider significant infrastructure changes. (more…)
03 February, 2020
Artificial intelligence (AI), machine learning (ML), predictive analytics, cloud: There’s a long and growing list of technologies that will have a huge impact on telcos in 2020. (more…)
29 March, 2019
The telecoms market is worth about US$1tn but revenues are under pressure and networks are even more thirsty for cash as 5G begins deployment. What communications service providers (CSPs) need is a vision for a future world in which their efforts and investment are rewarded by revenues from a market of similar value. Intriguingly, writes George Malim, such a market already exists and the companies in it are already CSPs’ customers.
24 February, 2019
Is your organisation still using a fragmented set of tools or even manual processes to plan and manage network resources? Are you struggling to fulfill new products and services due to a lack of a holistic view of your assets and resources? If so, you’re not alone, writes Bernd Pruessing, a senior solutions consultant at FNT Software in the first part of a two part article.
19 December, 2018
New research by retail & telco technology expert Conversity has revealed that 37% of consumers buying telco products are persuaded to opt for cross-sell opportunities (such as TV and broadband packages) after seeing deals online. (more…)
30 October, 2018
Nowadays, we see a new battle arising in the Internet of Things (IoT) domain. It seems that after years of false promises, the IoT is becoming a viable market and all the tech giants want a piece. (more…)
28 September, 2018
“Telcos could talk to enterprise customers about applications and security,” one vendor advises.
“And I could become a Princess,” says one analyst sarcastically.
As revenues from core connectivity services continue to collapse many network operators are turning to other value-added services (VAS) to shore up their balance sheets. (more…)
17 September, 2018
On-demand version
With mobile Communications Service Providers (CSP’s) investing heavily in Sales and Marketing, optimizing performance and achieving efficiencies is important to the bottom line. And while online purchases continue to grow, the dealer continues to play a significant role in educating and directing customer device, SIM and recharge decisions.
30 August, 2018
Sometimes communications service providers (CSPs) are accused of lacking care when it comes to their customers. Mobile providers especially seem to fare badly in polls of which sectors have the worst customer service. But I don’t believe that it’s lack of care that causes telco customer churn, it’s a lack of customer understanding, says Dr Dorian Selz, the chief executive of Squirro.
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