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19 December, 2018
New research by retail & telco technology expert Conversity has revealed that 37% of consumers buying telco products are persuaded to opt for cross-sell opportunities (such as TV and broadband packages) after seeing deals online. (more…)
30 October, 2018
Nowadays, we see a new battle arising in the Internet of Things (IoT) domain. It seems that after years of false promises, the IoT is becoming a viable market and all the tech giants want a piece. (more…)
28 September, 2018
“Telcos could talk to enterprise customers about applications and security,” one vendor advises.
“And I could become a Princess,” says one analyst sarcastically.
As revenues from core connectivity services continue to collapse many network operators are turning to other value-added services (VAS) to shore up their balance sheets. (more…)
17 September, 2018
On-demand version
With mobile Communications Service Providers (CSP’s) investing heavily in Sales and Marketing, optimizing performance and achieving efficiencies is important to the bottom line. And while online purchases continue to grow, the dealer continues to play a significant role in educating and directing customer device, SIM and recharge decisions.
30 August, 2018
Sometimes communications service providers (CSPs) are accused of lacking care when it comes to their customers. Mobile providers especially seem to fare badly in polls of which sectors have the worst customer service. But I don’t believe that it’s lack of care that causes telco customer churn, it’s a lack of customer understanding, says Dr Dorian Selz, the chief executive of Squirro.
05 June, 2018
Automation is fast coming to a range of industries, bringing greater efficiencies, lower operating costs and more flexible service delivery. But will the telecoms industry be in the front line when the negative effects of automation kick in, asks Peter Dykes? (more…)
16 February, 2018
Solutions for vertical 5G services – Industry 4.0, telemedicine, smart cities, media and entertainment – which leverage groundbreaking technologies such as the IoT and SDN/NFV will be exhibited at Mobile World Congress 2018, as Italtel and Exprivia empower telcos’ and enterprises’ digital evolution. (more…)
29 December, 2017
Telcos and their suppliers will be able to innovate faster and move more quickly and effectively along their transformation paths, following the launch of an online Open API lab ‘platform’ by TM Forum, developed with IBM and Neural Technologies. (more…)
12 December, 2017
The Iraqi telco market made a recovery starting in 2016, and is forecast to reach 34 million subscribers by 2017, exceeding its 2014 pre-Daesh level, according to GlobalData, a data and analytics company. The Iraq market was severely impacted by the internal conflict with Daesh. (more…)
08 November, 2017
A new study from Juniper Research has found that global consumer spend on digital content will reach $202 billion (€174.16 billion) in 2018, up by 10% on this year’s total of $184 billion(€158.64 billion). (more…)
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