News tagged: Telcos

29 March, 2019

It’s time for telcos to try for another trillion

The telecoms market is worth about US$1tn but revenues are under pressure and networks are even more thirsty for cash as 5G begins deployment. What communications service providers (CSPs) need is a vision for a future world in which their efforts and investment are rewarded by revenues from a market of similar value. Intriguingly, writes George Malim, such a market already exists and the companies in it are already CSPs’ customers.

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24 February, 2019

Four things to consider when choosing a resource management solution – Part One

Is your organisation still using a fragmented set of tools or even manual processes to plan and manage network resources? Are you struggling to fulfill new products and services due to a lack of a holistic view of your assets and resources? If so, you’re not alone, writes Bernd Pruessing, a senior solutions consultant at FNT Software in the first part of a two part article.

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19 December, 2018

Successful cross-selling efforts in telecoms is about rethinking personalisation, says Conversity

New research by retail & telco technology expert Conversity has revealed that 37% of consumers buying telco products are persuaded to opt for cross-sell opportunities (such as TV and broadband packages) after seeing deals online. (more…)

30 October, 2018

Can telcos beat cloud giants like Google, Microsoft and Amazon in the IoT battle?

Nowadays, we see a new battle arising in the Internet of Things (IoT) domain. It seems that after years of false promises, the IoT is becoming a viable market and all the tech giants want a piece. (more…)

28 September, 2018

Telcos desperately turning to value-added ICT services for revenue growth, but can they do this well?

“Telcos could talk to enterprise customers about applications and security,” one vendor advises.

“And I could become a Princess,” says one analyst sarcastically.

As revenues from core connectivity services continue to collapse many network operators are turning to other value-added services (VAS) to shore up their balance sheets. (more…)

17 September, 2018

A NEW DEAL FOR TELCOS Enabling and empowering dealers as a growth strategy

On-demand version

With mobile Communications Service Providers (CSP’s) investing heavily in Sales and Marketing, optimizing performance and achieving efficiencies is important to the bottom line. And while online purchases continue to grow, the dealer continues to play a significant role in educating and directing customer device, SIM and recharge decisions.

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30 August, 2018

A lack of customer understanding by CSPs is behind telecoms churn

Sometimes communications service providers (CSPs) are accused of lacking care when it comes to their customers. Mobile providers especially seem to fare badly in polls of which sectors have the worst customer service. But I don’t believe that it’s lack of care that causes telco customer churn, it’s a lack of customer understanding, says Dr Dorian Selz, the chief executive of Squirro.

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05 June, 2018

Automation is the way to go, but what about the workers?

Automation is fast coming to a range of industries, bringing greater efficiencies, lower operating costs and more flexible service delivery. But will the telecoms industry be in the front line when the negative effects of automation kick in, asks Peter Dykes? (more…)

16 February, 2018

Italtel and Exprivia to present solutions for next-generation networks and innovative 5G-enabled services at MWC 18

Solutions for vertical 5G services – Industry 4.0, telemedicine, smart cities, media and entertainment – which leverage groundbreaking technologies such as the IoT and SDN/NFV will be exhibited at Mobile World Congress 2018, as Italtel and Exprivia empower telcos’ and enterprises’ digital evolution. (more…)

29 December, 2017

Open API lab aims for faster innovation

Telcos and their suppliers will be able to innovate faster and move more quickly and effectively along their transformation paths, following the launch of an online Open API lab ‘platform’ by TM Forum, developed with IBM and Neural Technologies. (more…)