Laurent Philonenko

Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning

Avaya, a global business communications company, kicked off its annual conference with over 3,000 partners and customers who came to explore the future of business communications, customer experience and collaboration

Avaya has unveiled the Happiness Index on Blockchain at GITEX Technology Week: a solution that shows for the first time ever how disruptive technologies, including blockchain, artificial intelligence and advanced