Jim Chirico

Contact centre solutions provider Avaya Holdings Corp and Afiniti, a provider of artificial intelligence (AI)-based behavioural pairing solutions, have announced a strategic partnership to improve enterprise customer experience and contact centre performance

Avaya Holdings Corp. announced that it has closed its acquisition of Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications built on

Avaya Holdings Corp., a global business communications company, has agreed to acquire Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions for enterprise customers and a provider

Avaya, a global business communications company, kicked off its annual conference with over 3,000 partners and customers who came to explore the future of business communications, customer experience and collaboration