IVR
Workforce chatbot Aspect Mila intelligent assistant aims to bring new efficiency to contact centre agents
Aspect Software, has announced a new interactive assistant to redefine how contact centre supervisors and agents interact with workforce applications and each other.
Read moreThe true value of the USSD proposition
Fabien Delanaud explains the true value of the USSD proposition for mobile operator across the world, particularly in emerging economies.
Read more