News tagged: IVR

05 September, 2022

dtac business launches new features of MPBX

dtac business has launched the upgraded version of dtac OneCall MPBX, a private telephone network, highlighting five key features which include analytics and measurement that allows businesses to offer personalised service and better customer experience. The move aims to empower SMEs and large enterprises in transforming their business in the social commerce era where customer behaviour has changed significantly in response to the Covid-19 pandemic.

28 March, 2019

Does ‘digital’ really exist?

Digital transformation is the latest trend that every organisation, in every sector, wants a piece of. In the customer management industry in particular, ‘digital innovation’, ‘digital transformation’ or ‘going digital’ are key phrases heard on almost a daily basis, (more…)

04 July, 2018

Humanise the customer experience with AI

It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at LogMeIn.

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20 April, 2018

Service providers and enterprises beware: Industrial-scale telecom fraud is here

Everyone can agree that new problems require new solutions. This is particularly true, says Peter Ford, EMEA regional vice president at iconectiv, for service providers and enterprises hoping to halt the rising epidemic in industrial-scale telecom fraud. (more…)

21 February, 2018

Challenges of legacy billing processes in era of fast-paced digital transformation

There were days when billing was considered just as the trivial part of the whole IT services, but that was more than a decade ago. The investment in ‘Billing Management’, says Vaibhav Mehta of Sterlite Tech Software, (more…)

12 October, 2017

Telekom Serbia transforms customer experience with Avaya

Telekom Serbia, a provider of the communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different communications touchpoints. (more…)

25 July, 2016

Solgari launches Microsoft Dynamics CRM Online integration

During this year’s Microsoft Worldwide Partner Conference in Toronto, Solgari launched its integration with Microsoft Dynamics CRM, (more…)

21 July, 2016

Teligent provides British Telecom with an SDIN upgrade to one of Europe’s largest voice platforms

Teligent, a provider of voice service solutions to Tier 1 network operators in the United Kingdom, has announced supply of Session Distribution Interworking Network (SDIN) capability to British Telecommunications plc’s (BT) (more…)

20 July, 2016

Microsoft Gold Partner, Enghouse Interactive, announces Communications Center and Attendant Console are certified for Skype for Business

Following an announcement at the 2016 Microsoft Worldwide Partner Conference, Enghouse Interactive can reveal that Enghouse Interactive contact centre and attendant console solutions, Attendant Console 2016 and Communications Center 2016, are certified for Skype for Business. (more…)

06 June, 2016

The future of customer experience

Increasingly, companies are moving away from a price-led approach in favour of a value-led strategy. One that puts the focus on customer experience. Retaining customers and growing brand awareness are mounting challenges for B2B businesses. (more…)