interaction

As more everyday objects in our lives become connected, our interactions with technology will continue to change drastically. However, Michael Björn, Ericsson’s head of Research, ConsumerLab, says the complexities of how to

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and

Demanding, informed, yet seeking constant validation, today’s customer is complex – especially when it comes to discretionary purchases, writes Craig Summers, the UK managing director at Manhattan Associates. Flitting between

SecuredTouch behavioural biometric technology is now a primary authentication option in IBM’s MobileFirst Foundation.