Customer Relationship Management

Customer Relationship Management (CRM) can be a powerful tool for telcos to drive revenue growth. However, despite its potential, many are yet to maximise the return on their CRM investment.

Many of us who have contacted a call centre can relate to the words of Adele in her 2015 chart-topping single Hello “Hello from the other side, I must’ve called

SalesAgility, the owners and maintainers of the open source customer relationship management (CRM) software, SuiteCRM, has announced its most significant upgrade to date, SuiteCRM 8.

While global sales of smartphones are dropping – a decrease of almost 12% from 2019 to 2020 – sales of smartphones in emerging markets continue to grow significantly. Moreover, says Raul Martinez,

Sometimes communications service providers (CSPs) are accused of lacking care when it comes to their customers. Mobile providers especially seem to fare badly in polls of which sectors have the

For the last decade, mobile operators have experienced diminishing returns due to market saturation, price pressure and consumer demands for increasingly complex mobile services and also the rise of over