COVID-19

One in three businesses say customer engagement is the biggest challenge they face during COVID-19, with the retail sector the hardest hit. Since the outbreak of the novel coronavirus, companies across

WEEK IN IT SECURITY – Just as we were reporting last week on our sister site The Evolving Enterprise that ransomware is behind 1 in 3 cyber security attacks on organisations,

No one could have predicted what 2020 would bring. The pandemic has forced leaders to rethink how they run their businesses from supporting remote working for employees to enabling a

There has been a paradigm shift in the way products and services are sold, largely driven by the advent of social media, the ability for complaints to go viral, and

Telecoms networks have been traditionally designed to manage traffic at peak times. Network slicing gives customers the ability to scale network resources up and down as needed, says Tim McElligott,

The global pandemic is reversing global communications trends as voice calls make a comeback, says Colin Abrey of Nextivity.

The COVID-19 pandemic has had an undeniable impact on the rollout of 5G technology and will continue to have a lasting impact on its future discourse. It has temporarily slowed

Nokia and Windstream, a provider of advanced network communications and technology solutions in the U.S., today announced they have completed the initial sites for a nationwide core IP network enhancement.

Mobile Network Operators (MNOs) face an uphill battle. It is estimated that they need to invest between $500 billion (€441 billion) and $1 trillion (€0.8 trillion) in upgrading network infrastructure for

Avaya Holdings Corp and RingCentral Inc. have announced the global expansion and availability of Avaya Cloud Office by RingCentral in Australia, Canada, and the UK. It features new capabilities including tools to