Telefónica’s AURA turns artificial intelligence into real, enhanced customer experiences

Huge excitement surrounds the application of artificial intelligence (AI) in the telecoms industry as communications service providers (CSPs) look to operate more effectively and provide richer, automated experiences to customers.

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The impact of cognitive intelligence and automation on telecoms industry OpEx reduction

Making a telecoms operator or service provider leaner and meaner in the marketplace requires multiple disciplines. Among them, forward planning is by far the most significant. It is this that

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The big data experiment – what can we learn?

Is the big data concept truly running out of steam? Certainly, the time and cost associated with these projects is raising questions – not least from the beleaguered CFO –

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