Harnessing big data for effective and cost-efficient CEM

Of all the technology changes in the past three years perhaps the most significant has been the revolution that is underway with data. So called “big data” has enabled progressive

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Orange Business Services launches Easy Go Network internationally to speed Network as a Service for businesses

Businesses are looking for smarter and more flexible networks to support their digital transformation initiatives, stimulated by the trend for cloud, mobile, big data and the internet of things (IoT).

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Mobile operators heat up ‘Quality Wars’, using performance to win subscribers from ‘good enough’ networks

Accedian, has announced that its fully virtualised mobile network monitoring platform is the first to have been deployed to assure LTE networks.

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Nuance Transcription Engine transforms speech and audio into usable data

Nuance Communications, Inc. has introduced the Nuance Transcription Engine (NTE), a powerful, fast and accurate engine that can quickly transform massive amounts of recorded audio into actionable data across a

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Inteliquent selects Digitalk carrier cloud for long distance international services

Digitalk, has announced that Inteliquent has implemented a Digitalk Carrier Cloud solution to offer Long Distance International Voice Termination services to its growing customer base.

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Smart cities may soon have vital IoT integration architecture, to make them smart and cities

Let’s be honest. For now, smart cities are seldom truly ‘smart’, and often aren’t full cities. They’re still more a goal than a reality – apart from this the name’s

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Ayscom joins Procera Networks partner programme

Ayscom has joined the Procera Premier Partner Program. Ayscom, a provider of test and monitoring solutions in Spain and Portugal, delivers complete infrastructure analytics for its service provider and enterprise

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Why data is the telcos’ most valuable asset in a hostile world

These are challenging times for telecoms operators. Their traditional ‘cash cow’, voice, is no longer lucrative and they are struggling to compete effectively on cost because the competition from rivals,

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Big data and IoT to add $450 billion (£322bn) to the UK economy by 2020

Big data analytics and the Internet of Things (IoT) are expected to add $450 billion (£322 billion) to the UK economy from 2015 to 2020. This is twice the size

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Big impact with big data analytics – seven principles to ensure quantifiable impact to the bottom line

With all the hype around big data, it is no wonder that often we forget to ask what exactly does this mean for our customers’ bread-and-butter business as providers of

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