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News tagged: Automation

28 September, 2022

The three As: A telco’s investments are automation, analytics and AI

For a service provider (SP) to compete in an increasingly competitive market, it must invest in three categories. It’s well understood that analytics, AI and automation, the three As, will pave the way for any telco looking to futureproof its operations. But how can SPs make sure their investment is worthwhile? Here, Amr Houssein, managing director of BSS telecom software developer Mobilise, explores how SPs can extract value from the three As.

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21 September, 2022

Why cloud calling needs a touch of AI revenue intelligence platforms elevate sales teams’ success

According to Salesforce, simple tasks like data entry and paperwork once took up so many hours that sales teams only spent one third of their time actually making sales. But times are changing. By sprinkling a little artificial intelligence (AI) and automation into the mix, it’s possible to provide some relief. Here, Renaud Charvet, CEO of cloud phone system software provider Ringover, explains how revenue intelligence can elevate every business function.

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22 August, 2022

FutureNet Asia 2022 opens its doors across the region to showcase the network is driving the future telco

FutureNet Asia 2022 opens its doors in 9 weeks! Register today and join 100s of senior executives from across the region with a shared interest in how putting more intelligence into the network is driving the future telco and leveraging new service and market opportunities.

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16 March, 2022

Nokia and Antofagasta Minerals deploy private wireless network to accelerate digital transformation

Santiago, Chile. 14 March 2022 – Nokia announced that it has deployed an industrial grade private wireless network with Antofagasta Minerals for Minera Centinela, to support secure and reliable operations at its copper mine in Chile. The network will allow the mining group to accelerate its digital transformation.

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14 February, 2022

How does automation change the telco customer journey?

The journey towards a more automated telco business is often motivated by a need to reduce operational complexity and achieve greater scalability and agility in the organisation. But what does all this automation of processes and networks mean at a human level, for the customer, and indeed for the employee, asks Shane Sura, Colt Technology Service’s VP of network operations. In what ways does the customer benefit, and how does automation change the nature of the interaction between telco and customer?

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04 February, 2022

The difficult but essential journey to network automation

Operational complexity is the enemy of a smooth-running telco business. Unfortunately, says Shane Sura, Colt’s VP of network operations, complexity is a fact of life behind the scenes for most service providers thanks to the mish-mash of systems and platforms that they have deployed over the years to resolve individual challenges.

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31 January, 2022

The power of network automation and real-time connectivity

Carriers are on the look-out for new ways to deliver services and streamline processes so that they can compete effectively in an age where everything is expected on-demand at the click of a mouse. Networks are expected to be provisioned and capacity scaled up and down in real time.

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11 January, 2022

Ericsson, UTM and DNB collaborate to prepare students for the 5G era

Ericsson, Universiti Teknologi Malaysia (UTM) and Digital Nasional Berhad (DNB) recently announced their collaboration for an education initiative on 5G in Malaysia that will help educate Malaysian students on 5G and emerging technologies. This collaboration will enable UTM students to participate and contribute to the country’s digital economy and Industry 4.0 transformation.

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19 November, 2021

Most enterprises have increased their adoption of advanced security technologies, says Atlas survey

Data presented by Atlas VPN reveals that 79% of companies have increased their adoption of advanced security technologies to combat the increase in cyber attacks caused by the COVID-19 pandemic.

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07 September, 2021

The power and potential of programmable communications

Efficient and effective communications have always underpinned society. Through the centuries, communications have evolved, and technology has accelerated that evolution. Following the advent of mobile communications in the 1990s, we now live in a world where immediate communications are ubiquitous, anywhere, anytime – whether voice, email, SMS, instant messaging, or the range of social media applications. This allows consumers to connect directly with one another and gives businesses a direct line to their customers, writes Divya Ghai Wakankar, the head of Digital Communications Solutions at BICS

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