How to use a digital twin of the hybrid network infrastructure 

The impact of digitisation is visible everywhere, and businesses need to adapt to this new normal to survive. According to a McKinsey survey, 92% of company leaders surveyed believed that

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Smarter, faster, better: The role of AI in fast-tracking a 5G future

Increasingly prominent and controversial, in almost equal measure, AI engines are redefining all manner of work functions and human tasks (ChatGPT) and even reinventing our understanding of art (Midjourney, Stable

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Tech Mahindra, Retalon partner to deliver AI, predictive analytics tools for customer experiences

Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services and solutions, has announced a partnership with Retalon, a provider of retail AI and predictive analytics solutions. The partnership

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Axiata, Telenor complete merger of Celcom, Digi in Malaysia, amid demand for data, digitalisation

Axiata Group Berhad, Telenor Asia Pte Ltd and Digi.com Berhad has announced the completion of the merger of the telco operations of Celcom Axiata Berhad and Digi. With this, Axiata

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One of the crowd or one of a kind? New AI research indicates we’re a bit of both

An Aston University computer scientist has used artificial intelligence (AI) to show that we are not as individual as we may like to think.

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Why AI is a critical tool for Operators

In the latest Quickfire video, Subex’s chief operating officer & board director, Shankar Roddam tells VanillaPlus’s editorial director, Jeremy Cowan how artificial intelligence and machine learning are helping operators wrestle

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How CSPs will drive customer experience excellence in 2022 

Communication service providers (CSPs) have helped get countries through the pandemic. Their networks and services ensured children could continue learning during lockdowns and have kept people connected, able to work

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FET and Ericsson join hands in responsible recycling program to drive a circular economy in Taiwan

Taiwan’s operator Far EasTone (FET) has partnered with Ericsson in e-waste disposal and management by signing up for the Ericsson Product Take-Back Program, which was established in 2005 to minimise the

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How can AI and Edge Drive Profitable Customer Experiences?

Customer value is being enriched by the ability to access; historical customer views and usage patterns as well as relevant, real-time and omnichannel, engagement data points, allowing companies to use

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How should CSPs select and design the right omnichannel solution to provide exceptional customer experiences?

In this specially commissioned analyst report, Juniper Research explores how CSPs should set the right targets when designing an omnichannel solution, and also talks about what is needed for easy

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