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22 February, 2019
As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco solutions at Virtusa, to learn how the telecoms industry is harnessing AI for its own benefit.
20 February, 2019
The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
19 February, 2019
A by-product of the invention of smartphones, the mobile app ecosystem now encapsulates millions of app developers and billions of smartphone owners who use these apps every day, writes Mark Jackson, the director and industry principal for telecoms & media at Pegasystems. There was a recent period where businesses just had to be seen to have an app to curb potential concerns about alienating younger demographics, but these attitudes are beginning to wane. Up until now, app use has been increasing, but this is set to change. Is 2019 going to be the year that we see a big app shake-up that could be terminal?
12 February, 2019
5G’s advent has been preceded by several technological advancements, business models and market demand for new types of communication services, writes Vinay Devadatta, the practice head for Innovation and Industry Relations at Wipro.
05 February, 2019
Your mother’s maiden name – the name of your first pet – the city you were born in. What do these all have in common? Not only are they popular security questions for online authentication but given the culture and our tendency to overshare on social media, they are no longer the most “secure” security questions. (more…)
29 January, 2019
There’s been a lot of hype around machine learning (ML), and artificial intelligence (AI) in recent years, and in 2019, we believe ML and AI will be used as tools to help fight telecoms fraud, writes Daniel Kurgan, the chief executive of BICS. It’s a damaging and persistent issue, which costs the international wholesale carrier industry US$17 billion annually. The automation and problem-solving which ML and AI can bring will help communications service providers (CSPs) stay ahead of fraudsters, delivering above and beyond what’s been humanly possible in the past.
28 January, 2019
The GSMA supports the Commission’s work to provide clear, comprehensive guidelines for trustworthy Artificial Intelligence (AI) technologies/systems. Following the stakeholder consultation on the European Commission’s AI Ethics Guidelines draft produced by the Commission’s High-Level Expert Group on Artificial Intelligence (AI HLEG), (more…)
23 January, 2019
The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to help customers complete straightforward tasks, such as registering a change of address, write Luke Mills, managing director, and Stein Hanstveit, senior manager, at Accenture.
18 January, 2019
Artificial intelligence (AI) isn’t going anywhere anytime soon. With 20% of the C-suite already using machine learning and 41% of consumers believing that AI will improve their lives, wide scale adoption is imminent across every industry – and cybersecurity is no exception. (more…)
15 January, 2019
The integration of Artificial Intelligence (AI) algorithms in information systems such as enterprise resource planning (ERP) and customer relationship management (CRM) is, says Sidetrade, making a significant change in the way companies do business. (more…)
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