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01 June, 2022Taiwan’s operator Far EasTone (FET) has partnered with Ericsson in e-waste disposal and management by signing up for the Ericsson Product Take-Back Program, which was established in 2005 to minimise the potential environmental impact associated with the disposal of decommissioned electrical equipment. The program is available in 180 countries.
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30 May, 2022Customer value is being enriched by the ability to access; historical customer views and usage patterns as well as relevant, real-time and omnichannel, engagement data points, allowing companies to use data “in-the-moment” to create extraordinary and profitable customer experiences. 5G, the lingering effects of a global pandemic and customers’ digital expectations have created unprecedented opportunities for operators to become true “digital service providers”. In this webinar we will discuss how AI and Edge are creating new revenue opportunities from hyper-personalization, along with key considerations for optimizing your customer engagement strategy to maximize CX and Customer Lifetime Value.
30 May, 2022In this specially commissioned analyst report, Juniper Research explores how CSPs should set the right targets when designing an omnichannel solution, and also talks about what is needed for easy integration, and how success can be measured
Flexibility in cross-channel customer journeys is becoming the new norm, as also the need for comprehensive self-care functionalities. Customers also require a high degree of personalization, that can be enabled by the integration of AI into the omnichannel business processes.
The right toolset and technology will allow CSPs to develop a solution that fits both their current and future needs and allow them to stay competitive on the market.
Register now to read the analyst report
25 May, 2022In the latest QuickFire video, IoT Now’s editorial director, Jeremy Cowan chats to David Rolfe, Senior Director of Product Marketing at Volt Active Data to learn how customer value is being enriched by hyper personalisation, the latest market developments and what’s next in personalised customer experiences.
Join the live webinar on the 1st of June 2022 with IoT Now, Volt Active Data, Flytxt and Beecham Research to get expert insight on the latest hyper-personalisation strategies, future opportunities and how IoT, AI and Edge are driving profitable customer experiences.
09 May, 2022While we saw severe and widespread disruption in the wake of the pandemic, use of technology to evolve the way work is done within all industries, and telecommunications in particular, saw significant acceleration, says Jerry Wallis, head of Industry Strategy, EMEA at Blue Prism.
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08 February, 2022Our expectations of telecommunications providers are unrecognisable in comparison to what they were a few years ago. Before, all we wanted was reliable connectivity; but now, we are constantly looking for enhanced ways to consume content and interact online.
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01 February, 2022Many organisations have spent the last couple of years battling to adapt and survive in uncertain times. With 2022 underway, the emphasis is shifting to recovery, growth and investment in the kind of transformational technology that will underpin a bold, secure and prosperous future. So, what will be the hottest trends of the next 12 months? Where will tech take us? asks Guy Matthews, editor of NetReporter.
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28 December, 2021Mumbai/New Delhi. 28 December 2021- Bharti Airtel Limited India’s digital communications solutions provider, and Tata Consultancy Services (TCS) announced the successful testing of innovative use cases from TCS’ Neural Manufacturing solutions suite on Airtel’s ultra-fast and low latency 5G network.
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10 December, 2021Barcelona, Spain, December 9th 2021—Fintech innovator fonYou reports it has secured €7 million in growth funding from Banco Santander‘s Smart Fund. The financing deal aims to support fonYou’s future technology development and market expansion as it rolls out its new fintech solutions across key regions including Latin America and Europe, the Middle East and Africa.
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10 December, 2021Machine learning, neural networks, artificial intelligence, companies have long been using these revolutionary technologies for specific tasks. But can an AI model be used to manage an entire corporation?
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