News tagged: AI

11 June, 2019

Product not network is the experience CSPs are selling, says TCS CMI president

Enterprises no longer see the network in the same light as their air conditioning; something necessary but a cost to be minimised. Instead, the network is now seen as a critical enabler of their business with connectivity vital for new applications, processes, business models and, ultimately, their future success. Communications service providers (CSPs) are therefore targeting the enterprise market with IT services. VanillaPlus managing editor George Malim asks Kamal Bhadada, the president of Communications, Media and Information (CMI) services at Tata Consultancy Services (TCS), whether CSPs can succeed here or whether enterprise IT will be the telecoms industry’s next big miss.

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30 May, 2019

Multi-vendor, multi-domain SDN mobile transport assured by MYSOM OSI in 5th Open Network Foundation PoC

MYCOM OSI, the independent provider of Assurance, Automation and Analytics solutions to the Communications Service Providers (CSPs), has launched a new solution for assuring mobile transport networks that utilise SDN across multiple domains and vendors. (more…)

22 May, 2019

Telefónica’s AURA turns artificial intelligence into real, enhanced customer experiences

Huge excitement surrounds the application of artificial intelligence (AI) in the telecoms industry as communications service providers (CSPs) look to operate more effectively and provide richer, automated experiences to customers. The theory’s sound but talk is cheap so it was refreshing for George Malim to speak to Telefónica executives José Ramón Gómez Utrilla and Irene Gómez at Digital Transformation World in Nice, France.

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14 May, 2019

Why would you outsource your brain, asks Axiata’s analytics chief?

A retired professor of artificial intelligence, 11 companies in eight countries, a commitment to open source technologies and an appetite to enable automation may not at first appear to be the ideal ingredients for a group-wide data analytics function but that’s what Axiata has created with its Axiata Analytics business unit. George Malim reports from Digital Transformation World, in Nice, France.

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03 May, 2019

Yooz uses artificial intelligence to help businesses combat invoice fraud

Yooz, a London, UK-based international provider of intelligent peer-to-peer (P2P) software in the Cloud, has launched YoozProtect, a new functionality to assist in the automatic detection of fraudulent and forged documents and enhance regulation compliance for businesses. (more…)

25 April, 2019

Assist Digital acquires IG Group UK to take advantage of growing digital transformation sector

Assist Digital, an international customer experience management company, which combines human and Artificial Intelligence (AI) with user experience (UX) design, technology and customer operations, has acquired the consultancy IG Group UK Ltd. (more…)

15 March, 2019

Application of AI enhances field service management for 5G, IoT and beyond

As communications service providers (CSPs) gear up for 5G and look to support IoT businesses as a new business line of their own, field service engineers will be under more pressure than ever. However, artificial intelligence (AI) and machine learning are being applied to the discipline of field service management to optimise field service performance through a blend of intelligent routing, remote assistance and performance analysis. VanillaPlus managing editor George Malim talks to Paul Whitelam, the senior vice president of global marketing at ClickSoftware, to catch a glimpse of the field service management of the future.

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11 March, 2019

UK’s first 2-week festival of data innovation kicks off across Scotland today

The UK’s first ever two-week long festival of data innovation kicks off across Scotland today. DataFest, which is now in its third year, will focus on the economic and social benefits of data-driven innovation at over 60 events throughout the country. (more…)

06 March, 2019

Sprint smart messaging brings Artificial Intelligence-powered texting service to business

Sprint announced the launch of Sprint Smart Messaging, a solution to help businesses communicate with their customers through an Artificial Intelligence (AI) text messaging system. (more…)

22 February, 2019

CSPs look to AI but must learn new skills to maximise opportunities

As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco solutions at Virtusa, to learn how the telecoms industry is harnessing AI for its own benefit.

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