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25 April, 2019
Assist Digital, an international customer experience management company, which combines human and Artificial Intelligence (AI) with user experience (UX) design, technology and customer operations, has acquired the consultancy IG Group UK Ltd. (more…)
15 March, 2019
As communications service providers (CSPs) gear up for 5G and look to support IoT businesses as a new business line of their own, field service engineers will be under more pressure than ever. However, artificial intelligence (AI) and machine learning are being applied to the discipline of field service management to optimise field service performance through a blend of intelligent routing, remote assistance and performance analysis. VanillaPlus managing editor George Malim talks to Paul Whitelam, the senior vice president of global marketing at ClickSoftware, to catch a glimpse of the field service management of the future.
11 March, 2019
The UK’s first ever two-week long festival of data innovation kicks off across Scotland today. DataFest, which is now in its third year, will focus on the economic and social benefits of data-driven innovation at over 60 events throughout the country. (more…)
06 March, 2019
Sprint announced the launch of Sprint Smart Messaging, a solution to help businesses communicate with their customers through an Artificial Intelligence (AI) text messaging system. (more…)
22 February, 2019
As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco solutions at Virtusa, to learn how the telecoms industry is harnessing AI for its own benefit.
20 February, 2019
The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
19 February, 2019
A by-product of the invention of smartphones, the mobile app ecosystem now encapsulates millions of app developers and billions of smartphone owners who use these apps every day, writes Mark Jackson, the director and industry principal for telecoms & media at Pegasystems. There was a recent period where businesses just had to be seen to have an app to curb potential concerns about alienating younger demographics, but these attitudes are beginning to wane. Up until now, app use has been increasing, but this is set to change. Is 2019 going to be the year that we see a big app shake-up that could be terminal?
12 February, 2019
5G’s advent has been preceded by several technological advancements, business models and market demand for new types of communication services, writes Vinay Devadatta, the practice head for Innovation and Industry Relations at Wipro.
05 February, 2019
Your mother’s maiden name – the name of your first pet – the city you were born in. What do these all have in common? Not only are they popular security questions for online authentication but given the culture and our tendency to overshare on social media, they are no longer the most “secure” security questions. (more…)
29 January, 2019
There’s been a lot of hype around machine learning (ML), and artificial intelligence (AI) in recent years, and in 2019, we believe ML and AI will be used as tools to help fight telecoms fraud, writes Daniel Kurgan, the chief executive of BICS. It’s a damaging and persistent issue, which costs the international wholesale carrier industry US$17 billion annually. The automation and problem-solving which ML and AI can bring will help communications service providers (CSPs) stay ahead of fraudsters, delivering above and beyond what’s been humanly possible in the past.
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