Top telecoms IT stories
There were days when billing was considered just as the trivial part of the whole IT services, but that was more than a decade ago. The investment in ‘Billing Management’, says Vaibhav Mehta of Sterlite Tech Software,
Cybersecurity in business is often overlooked, underfunded or simply not given enough thought. Though recent research by Avast Business found that 96% of SMBs are concerned about malware and ransomware, the ‘it won’t happen to us’ attitude is still just as prevalent as the underlying fear of being hacked.
The battle to be the first U.S. operator to roll out a 5G network has certainly been hotting up of late, says Peter Dykes, with claims and counter claims being traded in the press and social media. But being first to the winning post is not an issue for every carrier in that country. More...
Global mobile operators collectively lose tens of billions of euros annually, to customer churn. The impact of churn on a mobile operator’s profitability is of consequence. Churn impacts the operator’s financials in several ways. Firstly, operators lose the future revenue that a churned customer can provide. Secondly, all the marketing investments and resources used to […]
Communications Service Providers (CSPs) are constantly faced with the twin challenges of controlling costs and the need to make constant adjustments to their networks through the introduction of new services, upgrades to existing elements and boosts to capacity and coverage. This creates a volatile environment, in which problems with network and service assurance can result. […]
A common mistake in the communications service provider (CSP) market right now is to target digital transformation as the end game for the industry. The reality is that digital transformation is simply an enabling step for the far wider-reaching digital revolution which will have far greater impacts not only on the telecoms industry but on […]