Expert opinions
RateIntegration: Going beyond traditional marketing campaigns to improve customer loyalty and revenues
“The era for customer segment-andpromote campaigns has passed.”
Read moreMetraTech: And now for something completely different!
"The love ‘em and leave ‘em attitude to software delivery is giving way to a long-term commitment"
Read moreSAP: The key to success in The App Economy: Effective upstream partner management
"We have witnessed a wave of evolution in the app store, largely driven by Apple"
Read moreBridgewater Systems: Towards a profitable mobile data business model
Service models may be based on various factors including service speed, time of day and congestion charging.
Read moreMATRIXX Software: Drop the walled gardens without dropping your guard on cash
"With today's real-time charging systems this is not actually the reality.”
Read moreAgilent: CEM – When customers become advocates
“Genuine service providers [understand] that operational efficiency goes hand-in-hand with effective CEM.”
Read moreNeuralitic: Capturing mobile data opportunities with customer analytics
It is estimated that by 2012, the number of active mobile data users worldwide will exceed 680 million, which is a whopping 900% increase over 2008.
Read moreOrga Systems: Every subscriber is an individual, treat their data privacy the same way
“Blaming each other is not going to rebuild customer confidence … nor increase customer loyalty.”
Read moreCTI Group: Multinational enterprise contracts at risk from poor reporting and analysis
"If the carrier doesn't provide it, its account with the MNC is at risk."
Read moreOrga Systems: Profitability in emerging markets – just an illusion?
"The time is ripe to invest in infrastructure, ideas, alliances and services."
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