Expert opinions

“Isn’t this approach going to make my customers miserable?” Experience and economic theory says no.

"We see roaming calls being deleted, or SIM cards that aren't registered."

“CSPs (must) present information on status, technical performance and account position through readily-accessible interfaces.”

“… accelerating the evolution towards … dynamic pricing or yield management, already successfully applied in the airline or entertainment industries.”

What impact will the iPad have on networks?

The pressure is on every communication service provider to reduce service introduction times and costs.

"Find a new way to handle the tidal wave of data traffic and monetise it"

"The love ‘em and leave ‘em attitude to software delivery is giving way to a long-term commitment"

"We have witnessed a wave of evolution in the app store, largely driven by Apple"

Service models may be based on various factors including service speed, time of day and congestion charging.