News

VOO, a Belgian cable operator, has chosen TOA Technologies to provide field service management and customer experience management software in order to improve upon its customer satisfaction ratings.

Research commissioned by Amdocs, has uncovered an opportunity for CSPs to reduce call centre costs and to improve customer experience by creating a more complete, consistent and accessible self-service capability,

Mobile World Congress, Barcelona, Spain. February 28, 2012 — Social reviews are increasingly influential in consumer buying decisions, according to an independent survey of 3,000 European consumers announced today.

Billing, charging and customer care software and solutions provider Redknee has announced that Nepalese operator, Smart Telecom, has increased its investment in Redknee’s converged billing and customer care solution to

XL Axiata, the Indonesian mobile operator, has extended its investment in Anritsu A/S’s MasterClaw™ System to address customer experience management and its customer care interface. With Anritsu’s eoPath A-CEM application,

Alcatel-Lucent makes CEM move Alcatel-Lucent has launched an extended portfolio of software and services designed to improve the experience that consumers have with their smartphones, tablets and other connected devices.

Waterloo, Ontario’s Sandvine, (TSX:SVC; AIM:SAND) a provider of intelligent broadband network solutions, has announced that its Network Analytics product, featuring the Real-Time Entertainment Dashboard, has been selected by Xplornet Communications

Cincinnati, Ohio, USA – New research in North America by the customer relationship management specialist, Convergys Corporation (NYSE: CVG) reveals that US consumers still call agents their “go to” resource

DigitalRoute is ready to deliver its bill shock prevention system to help US wireless service providers meet the new guidelines jointly announced by CTIA, the FCC, and Consumers Union.

Openet, an Ireland-based provider of Service Optimisation Software (SOS) to Tier One communications and media service providers, has announced the immediate availability of its Subscriber Engagement Engine that gives subscribers