Expert Opinions

Customer contact specialist Sabio recently secured a multi-million pound investment from UK-based growth investor, Lyceum Capital. The company now plans to grow through acquisitions for which it has raised £30

The concept for delivering voice services used to be simple; the communications service provider (CSP) helped the subscriber to connect with other subscribers – this was the value a customer

The swing from traditional communications services to digital services provision is rapidly gaining momentum, as we see weekly in new partnerships between communications service providers (CSPs) and media providers, and

VanillaPlus‘s Jeremy Cowan flew to Krakow, Poland to see how this software systems vendor is expanding from BSS into new areas, including the Internet of Things (IoT) solutions and services,

Previous articles in this series examined how communications service providers (CSPs) have generally considered pricing off-limits as part of their strategy for profitable monetisation. This third and final article, written

As communications service providers (CSPs) start to move into adjacent areas and take new approaches to delivering services, they are starting to become digital service providers (DSPs). Here George Fraser,

With new devices, technologies and services fundamentally altering the CSP business, it’s time CSPs took stock of their supporting infrastructure and adopt a modern approach to BSS, writes Gabriel Matsliach, Chief Product

Sudeesh Yezhuvath is Chief Operating Officer and Wholetime Director of Subex,the provider of products and managed services that encompass the operator revenue chain. Subex has been market leaders in Business Optimisation

Fraud management, mobile workforce management, pricing analytics, order management and even billing are some of the BSS/OSS services that are already being consumed by service providers in the cloud. Is

Following sustained advancement in mobile, internet and wireless technology over recent years, communications service provider (CSP) find themselves faced with continuingly evolving pressures and challenges as they battle to satisfy