News

Specialist vendors target third way of delivering best of breed BSS for digital transformation

Among the drones, phones, cars and, yes, spacecraft at this year’s Mobile World Congress, it was easy to think the BSS talk was simply business as usual. However, there were

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Three essential elements of a true omnichannel solution for CSPs

Customers don’t tend to think in terms of channels. They think of results, writes Bartlomiej Kordas, a BSS product manager at Comarch.

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Six strategies for CSPs to boost topline success in IoT

The Internet of Things (IoT) is the next stage of digitalisation. It holds unique potential for the telecoms industry, but it will require monetisation and sales excellence to unleash its

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Are mobile operators the key to unlock financial inclusion

When applying for a loan, traditional banks will always check a customer’s credit history, writes Steve Polsky, the chief executive of Juvo. Whether or not the loan is approved relies

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Will CSPs start paying the bills?

As the PSD2 (Revised Payment Service Directive) takes effect in the EU, banks that previously had a monopoly on consumer account details will now be obligated to safely disclose that

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Agility remains elusive when it comes to helping CSPs remain competitive

Communications service providers (CSPs) are under constant pressure to compete in an increasingly crowded marketplace, writes Lakshmi Randall, the director of product marketing at Denodo.

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Are artificial intelligence and chatbots the future of customer interactions?

Recently, technologies such as big data, artificial intelligence and machine learning are having a moment in the spotlight due to their potential to transform our working and personal lives. As

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Redknee Solutions puts management upheaval behind it and changes name to Optiva as part of transformation plan

After a two and a half-year rollercoaster ride, during which it acquired Orga Systems then parted company with its founder and CEO, Canada-based Redknee Solutions Inc. (TSX: RKN) has changed

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What’s the key to monetising 5G?

We may not yet know what will be the most lucrative 5G services, but it’s clear that to succeed with the next generation of mobile and become digital service providers

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ICT businesses will lose out on IoT revenues in 2018 until they change legacy pricing and offers

You feel a tap on your wrist, you glance at your watch… but no, it’s not the person next to you asking for the time, it’s an SMS, email, or

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