News

01 September, 2021

How will telecoms reinvent voice and messaging for a new dawn?

Operators re-invent voice and messaging for a new dawn in telecoms

The telecoms industry has a bad reputation for innovation and is seen by many to have missed out on the major new digital opportunities of the last three decades. This is broadly unfair as telecoms operators have provided the hyper-connectivity foundation that is enabling all of these services. Operators have worked within the constraints of the traditional market place, bringing ultra-robust, high-availability services to market rather than the best effort beta products of the digital age that rely on customer-led development.

More recently, alternatives to operators’ traditional core business – voice and messaging – have arrived and it's now time for the telecoms industry to reinvent these offerings for a new dawn.

Inside this issue:

'Editors' Overview and Analyst Report: George Malim says that far from fading out, voice and messaging monetisation is set for a bright new dawn as 5G, RCS, and the digital economy converge on telecoms

Interview: Jorn Vercamert explains why wholesale carriers have a new role and emphasis in the communications market as their ability to provide secure and trusted infrastructure is recognised by enterprises

Whitepaper: Application-to-peer (A2P) messaging is one area where operators continue to see steady growth but there is still greater potential to mine. This whitepaper reveals four operator strategies to improve enterprise messaging monetisation

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11 August, 2021

Which is a Robocall and Which is Not? Blocking the Right Calls

(Sponsored Feature) There’s nothing more annoying and disruptive than a robocall, and no matter what anti-spam solution you use, some robocalls always seem to get through.

In fact, unwanted voice traffic is the FCC’s top consumer complaint in the United States.

But the fight against robocalls recently hit a new milestone—June 30^th was the deadline for U.S. operators to implement STIR/SHAKEN or an alternative robocall mitigation program.

18 May, 2020

BICS Advanced Analytics helps mobile operators separate humans from machines to enhance IoT roaming

Mobile operators – especially the visited operator that provides network access to inbound roamers – are struggling to monetise inbound M2M/IoT connections because of a lack of transparency, the limitations imposed by commercial agreements and the complexity that surrounds access control for roaming machines. Without transparency and control, operators are faced with competing on connectivity alone, with the inevitable result of price commoditisation and decline in market share. (more…)

06 March, 2020

Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction

Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.

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10 February, 2020

Accenture launches response service for AXA XL’s business customers hit by Cyberattacks

Accenture now provides its Cyber Incident Response Service to help AXA XL’s clients respond to and recover from cyberattacks. (more…)

05 September, 2019

Shock as survey shows customers see operators as digital service providers

Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be extrapolated. For once, the survey, commissioned by Openet, presents positive news for operators. It says that customers are increasingly willing to buy digital services from operators and are looking to them for digital innovation. George Malim reports from Dublin, Ireland.

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28 August, 2019

Inside Swisscom’s mainframe replacement project

Mainframe replacement is a phrase that turns the blood to ice in the veins of most telecoms IT professionals but these ambitious projects are starting to happen with greater regularity as mainframes reach their fourth – and sometimes fifth – decade of operation and the cost of operating them starts outstrip the risk associated with replacement. VanillaPlus managing editor George Malim recently interviewed Markus Tschumper, the head of general IT services at Swisscom, to learn about the communications service provider’s recent migration of traditional mainframe workloads to the cloud, running on a software defined mainframe from LzLabs.

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19 July, 2019

Volaris acquires MDS Global to add to telecoms software portfolio

BSS provider MDS Global has been acquired by Volaris Group, the operating group of Constellation Software, in a twelfth acquisition by the company in the Communications and Media vertical.

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30 May, 2019

Executives and IT must collaborate to define 5G business cases, says Deutsche Telekom’s Meijer

With 5G at the centre of mobile operators’ strategies, the challenge is to avoid another cycle of intense infrastructure investment which enables the business cases of other organisations. Instead, operators need to take up a new role that monetises the enablement they provide and places them in the connected ecosystem as more than the providers of connectivity.

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01 May, 2019

Oz-based Hansen Tech snaps up Sigma to build create-sell-deliver software for telcos, media and high-tech companies

Global provider of catalogue-driven software, Sigma Systems, announced today that it is being acquired by Hansen Technologies for an undisclosed sum. Hansen is a specialist in billing, data management and customer care solutions for the energy, water, pay-TV, and telecommunications industries. (more…)