News

11 October, 2018

CSPs still missing out on billing communications blackspot finds BriteBill survey

Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.

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14 September, 2018

AI is already delivering savings in the fight against fraud

Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud, writes Carl Boraman, the director of strategic alliances and Tollring.

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08 August, 2018

Will mobile operators cash-in on cashless?

Over the course of human history, the way people have exchanged money has evolved dramatically, writes Meg Bear, the senior vice president of Product and Engineering of Juvo. From bartering to shillings, paper money, digital wallets, and cryptocurrencies, financial systems are again about to undergo a significant change.

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11 July, 2018

Roam like at home – one year on

LTE data roaming within the EU radically increased last year, with traffic volumes over the summer up to eight times larger than the same period in 2016, writes Mikaël Schachne, the vice president of the mobile data business at BICS. The trigger? Roam like at home (RLAH).

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15 June, 2018

Are mobile transactions the backbone of a seamless customer experience?

The modern consumer is an ever-changing force that is taking control of the payments industry, writes Robert Murphy, the head of Customer Service & Logistics at Chip & PIN Solutions, a Valitor company.

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12 June, 2018

Operators can avoid repeating past mistakes to participate in an open IoT ecosystem

The history of the telecoms industry is littered with failed attempts to own new market opportunities. However, in the Internet of Things (IoT) operators can be enablers of an open ecosystem that extends beyond the provision of connectivity and receive fair recompense for doing so, Alon Segal, the chief technology officer of Telit, tells George Malim

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19 March, 2018

Specialist vendors target third way of delivering best of breed BSS for digital transformation

Among the drones, phones, cars and, yes, spacecraft at this year’s Mobile World Congress, it was easy to think the BSS talk was simply business as usual. However, there were several clear indicators at the show that business as usual is no longer fit for purpose in the digitally transformed telecoms industry of the future, writes George Malim.

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19 March, 2018

Three essential elements of a true omnichannel solution for CSPs

Customers don’t tend to think in terms of channels. They think of results, writes Bartlomiej Kordas, a BSS product manager at Comarch.

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13 March, 2018

Six strategies for CSPs to boost topline success in IoT

The Internet of Things (IoT) is the next stage of digitalisation. It holds unique potential for the telecoms industry, but it will require monetisation and sales excellence to unleash its topline potential, writes Dr. Kajetan Zwirglmaier, a partner at Simon-Kucher & Partners. Here, he details six aspects that are key to IoT topline success:

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05 March, 2018

Are mobile operators the key to unlock financial inclusion

When applying for a loan, traditional banks will always check a customer’s credit history, writes Steve Polsky, the chief executive of Juvo. Whether or not the loan is approved relies on the individual’s past performance with credit products. But in cash-based societies in emerging markets, individuals haven’t had the opportunity to access credit or establish […]