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18 January, 2019
The past 12 months have been challenging, even turbulent, for a lot of businesses. The continued drive towards digitalisation, the promise of emerging technologies and increasing cyber-threats has left many with lots of plates to spin. While I unfortunately can’t promise IT departments an easy year ahead, 2019 holds a lot of opportunity, too, wrties […]
11 December, 2018
Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However, this is the foundation work for automated, self-healing services, he tells VanillaPlus managing editor, George Malim
04 December, 2018
As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product officer at Vonage.
28 November, 2018
Apstra Inc, the Intent-Based Data Centre Automation company, introduced significant advancements to the Apstra Operating System (AOS) including the industry’s first solution to deliver Root Cause Identification for Intent-Based Networking, (more…)
15 November, 2018
The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.
30 October, 2018
In the first of a two-part article, Jon Baldry, the marketing director of Infinera, explains that, with the recent release of latest 3GPP 5G New Radio (NR) standards and the first true 5G networks potentially coming on stream in 2018, 5G-ready transport networks continue to evolve into semi-unmapped territory.
25 October, 2018
Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a commoditization of services, writes Albrecht von der Recke, the founder and COO of fonYou.
23 October, 2018
Having acknowledged the existing threats to Communication Service Providers (CSPs), there has never been a more critical time to treat customers as individuals through the power of Artificial Intelligence (AI). (more…)
18 October, 2018
In the first of a series of articles in advance of this year’s Broadband World Forum, Niall Hunt, the digital content lead for the event, explores how preparations for 5G are progressing. Although many operators and businesses are already busy pushing their 5G messages, the truth is that 4G isn’t going anywhere just yet. 4G and 5G networks will continue to coexist for the foreseeable future, sharing the same wireline network infrastructure between cell sites and data centres.
18 October, 2018
Having recently won a significant contract with Filipino operator Globe, David Sharpley, the chief executive of Incognito Software, talks to VanillaPlus managing editor George Malim about the deployment and how he sees operators’ needs changing as their digital transformations progress and devices proliferate in the Internet of Things (IoT) mainstream.
