automation

29 March, 2019

It’s time for telcos to try for another trillion

The telecoms market is worth about US$1tn but revenues are under pressure and networks are even more thirsty for cash as 5G begins deployment. What communications service providers (CSPs) need is a vision for a future world in which their efforts and investment are rewarded by revenues from a market of similar value. Intriguingly, writes George Malim, such a market already exists and the companies in it are already CSPs’ customers.

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22 March, 2019

In search of the apex predator of the 5G ecosystem – Oxpecker Edition

Coming back from MWC19, my head agog with robots, AI and the realisation of 5G, the phrase that kept recirculating was ‘building the ecosystem’, specifically the 5G ecosystem, writes George Malim.

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15 March, 2019

Application of AI enhances field service management for 5G, IoT and beyond

As communications service providers (CSPs) gear up for 5G and look to support IoT businesses as a new business line of their own, field service engineers will be under more pressure than ever. However, artificial intelligence (AI) and machine learning are being applied to the discipline of field service management to optimise field service performance through a blend of intelligent routing, remote assistance and performance analysis. VanillaPlus managing editor George Malim talks to Paul Whitelam, the senior vice president of global marketing at ClickSoftware, to catch a glimpse of the field service management of the future.

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15 March, 2019

Service assurance is vital to achieve the 5G end game

With its promise of ultra-low latency, high speeds and capacity for an almost limitless volume of data traffic, 5G has been heralded as a revolution for mobile communications, writes Sameh Yamany, the chief technology officer at VIAVI Solutions. According to GSMA, 5G technology will transform the role that telecoms technology plays in society, fueling economic […]

22 February, 2019

Ericsson and Juniper Networks partnership gains momentum with joint transport solutions

Since announcing a deepened partnership in September 2018, Ericsson and Juniper Networks have secured more than 20 new customers worldwide. The two companies are today unveiling further enhancements to their joint 5G transport network and security solutions to meet increasing demand. (more…)

21 February, 2019

First carrier-grade service assurance SaaS claimed as Mycom Osi Assurance Cloud is deployed at Tier 1 CSPs

Mycom Osi, an independent provider of assurance, automation and analytics solutions to the world’s largest communications service providers (CSPs), has launched its Assurance Cloud, said to be the telecom industry’s first carrier-grade service assurance SaaS (Software as a Service) offering. (more…)

18 January, 2019

How to set your business up for networking success in 2019

The past 12 months have been challenging, even turbulent, for a lot of businesses. The continued drive towards digitalisation, the promise of emerging technologies and increasing cyber-threats has left many with lots of plates to spin. While I unfortunately can’t promise IT departments an easy year ahead, 2019 holds a lot of opportunity, too, wrties […]

11 December, 2018

There’s nothing artificial about this intelligence

Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However, this is the foundation work for automated, self-healing services, he tells VanillaPlus managing editor, George Malim

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04 December, 2018

Know your chatbots from your virtual assistants and why you should care

As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product officer at Vonage.

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28 November, 2018

Apstra unveils root cause identification for intent-based networking

Apstra Inc, the Intent-Based Data Centre Automation company, introduced significant advancements to the Apstra Operating System (AOS) including the industry’s first solution to deliver Root Cause Identification for Intent-Based Networking, (more…)