Poland-based global IT company Comarch has signed a deal with Kyivstar, to help Ukraine’s telecommunications operator improve field service maintenance activities.
With 24.3 million mobile network subscribers and a further 1.1 million internet customers, Kyivstar faced the task of modernising and updating field service processes. The company is responsible for ensuring the smooth running, maintenance and preventive upkeep of equipment serving 1,1 million apartments and more than 32 thousand objects in the RAN network in Ukraine.
The scale of the project meant that it was no longer feasible to rely on existing field service maintenance procedures to effectively achieve the set goals. By implementing the Comarch Field Service Management product, Kyivstar will be able to streamline and automate processes, optimising maintenance and route planning for technicians while tracking tasks in real-time and gaining the data necessary for the timely and accurate analysis of tasks in hand.
The Ukrainian company placed huge trust in the Polish IT and telco experts to help them maintain services as varied as 4G, big data, cloud, cybersecurity, digital TV and more for their customers.
Tymoteusz Wrona, a head of telco BU consulting at Comarch, said it had taken two years of discussions before the contract was signed earlier this year.
He added: “We listened carefully and actively to Kyivstar, ensuring that we understood their requirements before tailoring a field service management offer using Comarch FSM. In this way, we were able to best address our Ukrainian neighbour’s business needs and help them meet their goals.”
Vitaliy Gubenko, a head of operational support department at Kyivstar, said Comarch’s many years of experience in the FSM sector had helped to convince them that partnership with the Polish firm was the way forward.
“With more than 24 million subscribers, we have responsibility for a huge portfolio of telecommunications and IT services. For 25 years, this has been our priority – but as a socially responsible company, it is even more important during wartime,” according to Gubenko. “Comarch will lead us through the process of streamlining and automating the processes behind our expansive and geographically wide-ranging field service management activities while providing a product that was designed specifically to meet the challenges faced by Kyivstar in this area.”
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