Colt Technology Services has agreed a 10-year strategic partnership with Accedian. Through the partnership, Accedian Skylight will deliver analytics and a performance foundation for the entire service architecture of the Colt IQ Network with the goal of empowering Colt’s enterprise customers with real-time visibility and assurance to optimise their digital experiences.
The enterprise of tomorrow is reliant on a digital ecosystem of partners to achieve their corporate objectives and results. The Colt IQ Network is enabling the intelligent enterprise, with smart data centre and enterprise connectivity solutions that deliver exceptional application performance, availability and return on investmen; Accedian Skylight is the engine that powers the assured experience of those connectivity services.
The Accedian and Colt partnership will also improve end-to-end customer service quality and visibility through the following:
- Real-time visibility into network and application performance through self-service portals, providing actionable insights and enabling more informed business decisions
- Intelligence driven from machine-learning and AI capabilities within Skylight performance analytics to provide a new depth of understanding around end user experience and how services are operating
- Tailored dashboards and reporting capabilities, fully-configurable by end users, for key metrics and data to fulfill individual customer needs
“Colt’s vision is to become the most customer-oriented business in our industry,” says Robin Farnan, EVP of operations and engineering at Colt. “This partnership marks the continuation of a journey which will deliver exceptional customer performance monitoring and the ability to augment Colt’s operational systems with real-time performance data. Equally important is the capability to offer bespoke customer insights, supporting our customers in their own digital evolution.”
“Colt is leading the transformation in intelligent cloud and data centre connectivity services around the globe,” according to Dion Joannou, CEO at Accedian. “They are truly at the forefront of enabling enterprises with the most agile, high-quality digital connections available and dynamic networks need a dynamic promise of assurance. We are extremely proud that our very long-standing partner, Colt, has entrusted the quality and performance of the Colt IQ Network to Accedian Skylight.”
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