Digicel operates in 33 markets in the Caribbean, Central America and Asia. It is now expanding its TV and video offerings in the Caribbean.  As a core part of this development, Digicel has selected to implement Agama’s full end-to-end solution, allowing it to take a proactive approach to service assurance.

 “As part of our commitment to deliver the best service to our loyal customers across the globe, we chose Agama because of its ability to deliver service quality and operational efficiencies that will ultimately benefit our customers,” said Krishna Phillipps, the CTO for the Caribbean and Central America at Digicel. “Agama will provide a complete solution across multiple distribution technologies and services supporting important use cases across our operations.”

Mikael Dahlgren, the CEO of Agama Technologies, added: “We are very proud that an operator such as Digicel, with its strong focus on efficiency and customer experience, has selected to deploy our solution. Digicel shares our passion for data-driven efficiency and is taking a proactive approach by deploying our service assurance solution to ensure its roll-out. We have seen excellent results in the past where this solution has enabled a quicker service roll-out and fewer initial problems.”-