Communication service providers (CSPs) need to grow and manage an open, interoperable digital ecosystem. Enabling CSPs to do just that lay behind the launch of the Business Enabling System, unveiled by Huawei in London before Mobile World Congress.
Traditional business and operations support systems (or ‘B/OSS legacy’ to you and me) were designed to passively support telecom services such as voice, SMS, and data traffic. And, as Jeremy Cowanreports,the complexity of integrating network, IT systems, and infrastructure coupled with high rates of business change has long been a competitive roadblock for CSPs. (See: Huawei unveils new software-led look as it plans ‘4.5G’ business to support mobile networks over next five years.)
Now Huawei believes that it has solved this with its Business Enabling System, or BES for short.
“Like other industries, the telecom industry is going through a process of digitalisation and facing multi-faceted pains and challenges. CSPs must fully leverage its network and customer-related assets to reposition itself as a digital enabler for other industries and markets” said Maurice Ma, CMO of Huawei Carrier Software Business Unit. “BES was conceived to address CSPs future digital operating model, OPEX, ease of integration, and interoperability across markets and industries.”
Maurice Ma, vice president & CMO of Huawei Software, announces the company’s Business Enabling System
BES is a holistic framework which aims to solve the flexibility, scalability, ease of integration, and digital capabilities needed to deliver fast-time to market, superior customer experience, and drive digital services innovation for both consumer and business markets.
It offers pre-integrated software modules, business processes, functional capabilities, API management, analytics technology, reference architecture and delivery models to help comms service providers explore, operate, and expand platform businesses across B2C, B2B, and B2B2X digital ecosystems. The system is based on a new hierarchal architecture design using integrated business processes that adapt to different value chains, customer experiences, partners, infrastructures, digital and non-digital products and services.
If you’ll pardon the pun, BES is driving the company’s ROADS agenda – Real-time, On-demand, All-online, DIY, and Social – to improve the customer experience. It aims to deliver a holistic management platform for open partner ecosystems and agile operations management.
