After struggling with a number of legacy systems which was expensive to maintain and could not support next generation services, operator BeST deployed an integrated BSS platform by Orga Systems and Astelit, one of the leading telecommunication companies in Ukraine.
The combined solution comprises Orga Systems’ GOLD Convergent Charging and Billing (GOLD CCB) system as well as CRM and order management provided by Astelit. After going live in only 12 months BeST has been experiencing:
- 50% less complaints for bundle-related issues
- incidents reduced to almost zero
- improved customer experience
- lower running costs
- shorter TTM for new services
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Orga Systems is a leading software vendor for convergent charging and billing, with an international customer base in Telecommunications, utilities and automotive markets. For more than two decades, Orga Systems’ real time billing technology has been enabling customers around the globe to quickly launch and monetize enhanced offerings. With integrated order and revenue management, service providers can drive a new agenda for launching, selling, and monetizing products. Orga Systems’ GOLD product family provides embedded policy control, real time charging and billing and order management, all driven by a central product catalog. Best-in-class consulting and implementation services for convergent billing and utility billing guarantee customer satisfaction and immediate ROI.
