Intraway has deployed its quality of experience system at VTR GlobalCom, Chile’s largest multi-channel television provider, providing video, broadband internet, and traditional circuit-switched and digital telephony services to 2.6 million service subscribers represented by 1.2 million customers. The provider is owned by Liberty Global.
“VTR is constantly researching new products to improve their services, acquiring only next generation solutions,” said Ricardo Simpson, the chief operating officer of Intraway. “With Intraway’s QoE solution, VTR can evaluate continuously the different internet services offered throughout the country, and determine, in real time, the potential service problems on their entire network”.
Intraway’s QoE solution monitors the quality of service delivered to the customer to evaluate the performance of different business plans. This solution allows the delivery of quantitative reports detailing the perception of various Internet services during their daily use, such as popular OTT services from various providers.
“Even though all internal monitoring tools control the equipment across the network, there wasn’t until today a tool that provided information from the customer’s end, therefore, the problems associated with the user were not detected by our monitoring systems”, said Marcelo Grandjean, Converged Services, Internet & Telephony manager at VTR. “However, with Intraway’s QoE solution, we now have end-to-end visibility that enables us to collect data from our customers’ point of view and gives us a detailed perspective of the performance and trend of the most common uses of the internet. In addition, the QoE solution from Intraway enables us to evaluate new services before they are launched into the market, to understand the behavior of these services 24 hours a day. Measuring and knowing how a service will function before a commercial launch has helped us refine network parameters, which are not easy to perform at laboratory level, given their repeatability and complexity.”
