Comptel and GE have joined forces to help communications service providers (CSPs) federate access to the large amount of data split across physical and logical inventory systems. By enabling service orchestration to reach beyond logical inventory, operators can ensure reliable, accurate and efficient service delivery, decrease costs resulting from truck rolls and maintain the customer experience.
Comptel Fulfillment is the world’s leading order fulfillment platform, combining a flexible approach to service design with a robust, highly automated delivery capability across multiple networks and service platforms. Comptel Fulfillment serves as a bridge between customer order and service use – reducing costs, supporting service innovations and improving the quality of customer interactions with CSPs.
GE Digital Energy’s Smallworld PRA, part of the company’s network inventory portfolio, streamlines the service fulfillment process by automating the generation of physical paths and assigning the physical resources needed to support service requests. This enables operators to increase first-time turn up of service, deliver more accurate provisioning, reduce the cost of installation failures and improve quality of service.
“CSPs are challenged with either legacy inventory systems and unmanageable data silos or an overly complex, single platform replacement strategy,” said said Bryan Friehauf, executive product line leader, GE Digital Energy. “Through our collaboration with Comptel, we can help CSPs overcome these challenges, providing federated access to the inventory data operators need so they can streamline service orchestration while decreasing overhead.”
Antti Koskela, the chief technology officer of Comptel, added: “CSPs have large amounts of inventory data. If they align and automate the sharing of that information between systems, CSPs stand to achieve significant results, including preventing service delivery inaccuracies, recouping unnecessary costs and strengthening the customer experience. We are pleased to work with GE and continue to aid CSPs in adopting more intelligent fulfillment processes.”
