NetBoss Technologies, a supplier of network management and service assurance solutions to CSPs around the world, has announced that du is using its centralised network probes and performance management system as part of its customer experience management programme supporting the advanced voice, data, and IPTV services carried over its next generation network.
NetBoss provided the scalable, turnkey system with its technology partners EMC Corporation and EXFO. The solution includes a combination of active and passive network probes and an overlay umbrella performance management reporting system. This enables du to have a centralised repository of key performance indicators (KPIs) that can be monitored using intuitive summary reports and dashboards in near real time.
The implementation is based on the TM Forum GB917 standard in which the KPI output also flows to du’s service level agreement (SLA) and customer experience management systems.
Walid Kamal, senior vice president -of information technology at du, said, “We are dedicated to exceeding the expectations of our valued customers by delivering a comprehensive and innovative service portfolio. Our service assurance efforts are now targeted at service quality and associated customer experience which is a paradigm shift from looking purely at network quality. This is the reason du is investing in these service and customer centric initiatives. NetBoss Technologies provided a solution that works well with all of our equipment and services, and will expand in a cost-effective manner.”
Jim Odom, the chief executive and president of NetBoss Technologies, added: “du has been an important customer of NetBoss Technologies since 2007, and we are excited that we were again able to successfully delivery such an important project to meet du’s technical, budget, and schedule requirements. We completed the project within a six-month deployment commitment to enable du to achieve their goal of providing the highest level of service quality to their customers as rapidly as possible.”
