EXFO has introduced its Brix Mobile Agent (BMA), a smartphone application that provides real-time insight into the customers’ quality of experience (QoE). It was developed to address wireless operators’ pressing need to optimise network performance and the quality of service delivered to end users.
The landscape of the mobile market is changing dramatically with wireless devices spawning exponentially and data services overtaking voice services. What is not changing is that subscribers and end users continue to evaluate wireless networks based on the QoE that they perceive on their mobile devices. The challenge for mobile network operators (MNO) lies in going beyond the last mile to validate what their customers are experiencing in real time, for different classes and quality of service.
The BMA provides service assurance validation tests for wireless networks. Unlike other smartphone solutions on the market, the BMA supports two distinct modes: Foreground Mode, where engineers and technicians run tests on smartphones, and Remote Control Mode where tests and SLAs are scheduled and run by backend operations teams on smartphones. This allows MNOs to select and monitor a wide range of data metrics.
“By extending BrixWorx functionalities all the way to the field technician’s hand, MNOs now have the ability to measure and analyse subscriber-device KPIs in real time, detect potential service degradations and make the necessary corrections before they impact customers,” said Claudio Mazzuca, vice president of EXFO’s Transport and Service Assurance Division. “This software agent for smartphones also enables MNOs to quickly optimize their network and perform service performance tests for utmost operational efficiency.”
