Pegasystems has launched a new version of its order management system that is claimed to deliver a consistent customer experience across all channels, accelerates time to market, and improves the efficiency and accuracy of order fulfillment for CSPs.
The system, called Order Management for Communications, provides CSPs with a single solution for orchestrating orders from quote through fulfillment, integrating multiple purchase channels and unifying existing product-centric systems. The result is rapid time to market for new converged service offerings, and a consistent and continuous purchase experience across web, mobile, retail, and contact-center channels.
“Pega’s approach to the order management process is quite unique in the industry,” said Ari Banerjee, senior analyst, Heavy Reading. “It uses a single platform and standards-based SID model, allowing service providers to deploy once and easily reuse across other lines of business. Service providers can take advantage of Pega’s end-to-end solution to address the unique requirements and challenges within their enterprise, wholesale and consumer lines of business.”
The upgraded solution includes integration to an off-board product catalogue and product data and aligns with eTOM and SID standards, helping reduce integration costs to legacy systems and ensure industry best-practices. CSPs can integrate Pega’s Unified Marketing solution, using powerful real-time decisioning to present the right product to the right customer at the right time, significantly improving offer acceptance rates. The solution is built on a single platform which accelerates the time to implementation and leverages Pega’s Build for Change technology so it can be easily customized to meet service provider requirements.
“The most successful service providers are readily embracing technology to provide superior and consistent customer experiences while simultaneously improving their operations,” said Tom Erskine, business line leader, Communications and Media, at Pegasystems. “This upgraded solution empowers them to hit these objectives by driving better anticipation and quicker responses to their customers’ inquiries and orders.”
