Clarity Business Quality Manager (BQM), which extends the concepts and processes used in service quality management, to the measurement of key processes across the entire telecommunications business, is now available. Clarity BQM provides sophisticated data aggregation and presentation tools to help operators make real-time decisions in order to measure and improve key business performance KPIs, such as customer experience, service quality, network efficiency and operational efficiency.
“Clarity, with its understanding of the network provisioning and assurance processes along with the tools to map the network to the customer service, provides the foundation for a broad view of the business” said Christopher Smith, chief operating officer at Clarity. “The Clarity solution, working in conjunction with key systems such as CRM, probe and mediation solutions, enables operators to monitor the customer experience from many viewpoints including the device, service and network, so that it can be proactively managed.”
