In the footsteps of Dutch online classified ads site Markplaats, Gumtree is now also using the invoicing and collection services provided by FIQAS. Gumtree is one of the labels of eBay Classifieds Group, the world’s leader in online classified ads. Starting in London, UK in 2000, Gumtree has developed into the leading classified ads site in the UK and Ireland.
In terms of the FIQAS technology and activities for Gumtree, FIQAS says there is a clear correspondence with the Marktplaats solution. This may come as no surprise, in view of the similarities between the services provided by Gumtree and Marktplaats, and the ambition of eBay Classifieds Group to establish maximum efficiency and consistency in business processes. This has resulted in, for example, a generic processing methodology for customer and invoice data, and a generic interface for providing data to collection agencies.
Obviously, there are differences too. For Gumtree invoices, FIQAS has copied the characteristic specific Gumtree layout, and invoicing is in pounds Sterling instead of Euros. In addition, Gumtree can provide its customers with one summary invoice for all services, whereas Marktplaats has chosen for a separate invoice per product type. Furthermore, Gumtree uses its own reminder and dunning strategies, which appeal to the countries where Gumtree operates.
FIQAS claims that the advantage it offers through its Abillity® platform and FIQAS' services is the flexibility to meet all Gumtree-specific requirements.
