Globe Telecom has selected MYCOM OSI Service Assurance products and solutions for its OSS transformation project.
Globe Telecom is one of the largest communications service providers (CSPs) in the Philippines and provides its more than 50 million subscribers and business customers with mobile, fixed, broadband, data, internet and managed services. It is a subsidiary of Ayala Corporation and SingTel.
As part of its OSS transformation project, Globe required a converged network performance management product that could replace multiple silo systems and manage network and service quality across all network domains, technologies and equipment vendors. On top of this, it required specific use case-based solutions to meet the CSP’s need for faster, more cost-effective and proactive network and service operation processes that optimise customer experience and reduce churn.
MYCOM OSI was selected after a comprehensive evaluation process against service assurance and network equipment vendors that included a comprehensive proof of concept implementation. “Not only were MYCOM OSI’s Service Assurance products technically superior in the areas of network equipment, vendor support, flexibility and performance,” said Robert Tan, the chief technical advisor, at Globe Telecom, “But its use case-based solutions will enable us to meet our business objectives at reduced cost and increased velocity of network operations.”
The products and solutions acquired by Globe in the OSS transformation project include: MYCOM OSI PrOptima network performance management product; MYCOM OSI ProActor automation and orchestration product; guided diagnostics solutions (Worst-cell/cluster Analyzers, Rapid-RAN Analyzer); and automation solutions (Parameter and Configuration Auditor Solution, Special Event Management Solution).
