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Sigma advances its product portfolio for the next generation of digital services
Sigma Systems, the provider of catalogue-driven software, announced their latest product innovations in support of communications service providers looking to quickly adopt new business models for the next generation of digital services,
Read moreWhy the customer journey is key for digital transformation
The road to digital transformation can be a daunting one, and it’s tempting for businesses to immediately jump on the bandwagon and adopt the hot technologies of the day in
Read moreThe IoT is transforming the telecommunications industry, creating exciting new revenue opportunities for telcos that innovate
We are witnessing a significant and inevitable shift in digital payments to mobile commerce. Consumers are now spending more time and money on their mobile devices than on their desktops
Read moreCase Study: Big gaps emerge between countries on attitudes towards data protection in the cloud
Gemalto, the provider in digital security, can reveal that while the vast majority of global companies (95%) have adopted cloud services, there is a wide gap in the level of
Read moreAnalysys Mason and Huawei publish research study highlighting how digitalisation is reshaping operations
A recently released Analysys Mason study in collaboration with Huawei entitled, ‘Digitalisation reshaping operations: a new digital operational model for the future’ has illustrated how digitalisation is fundamentally reshaping the
Read morePreparing for the new EU data laws in the IoT space
Another day, another story of a cyber breach hits the news. Recent reports suggest that Uber was one of the latest victims, with 2.7 million people in the UK being
Read moreSamsung quietly acquires Greek text-to-speech startup Innoetics for under $50M
With the launch of Bixby and reported that Samsung is building its own competitor to Amazon’s Echo, the consumer electronics giant has now made an acquisition that could help power its
Read moreThe 7 myths of crowdsourcing and customer experience
Using crowdsourcing to develop a real-time picture of things is not new. Your traffic app does it, weather forecasters do it and you might use Uber now and again too.
Read moreTelco rings in the changes with the digital experience platform
Omni channel engagement may be the Holy Grail when it comes to delivering a truly customer centric model, but successful execution can still be elusive. So says TIBCO Software‘s CTO
Read moreAnalysts say digital engagement is the key for CSPs to achieve customer-centric digital transformation
Service providers are struggling to become Digital Service Providers (DSPs) and can benefit from the experiences of other providers by adapting approaches to suit their own market situations. So say
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