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20 February, 2019
The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
16 January, 2019
The close of 2018 saw the UK operator O2 leave its customers without access to 3G or 4G data connectivity for more than 24 hours. The ensuing uproar underlined the critical importance of mobile broadband to all UK consumers, writes Tony Gillick, the vice president of solutions management at Openet.
08 June, 2016
As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that they have become accustomed to, whether it be TV, mobile or home internet. (more…)
29 April, 2016
Subscriber loyalty is coveted by every mobile operator, as it is the key to higher lifetime value of customers and is becoming more and more difficult to achieve. (more…)
21 April, 2016
Almost out of the blue, Chief Digital Officers (CDOs) are becoming the most important change-makers in the telecoms industry. Tasked with instilling a new, faster-paced mindset into telco culture (and often hired from outside of the industry for their untainted perspective), these movers and shakers must also handle huge technical digital transformation projects. (more…)
12 April, 2016
The telecoms market has become saturated to the extent that communications service providers (CSPs) can no longer compete on price and service packaging. (more…)
28 April, 2015
London, UK. April 28, 2015: New research from MobileSquared on behalf of Astellia, a provider of network and subscriber intelligence for mobile network operators (MNOs), has revealed that almost 50% of mobile subscribers are unhappy with the level of customer service they receive from their mobile operators. (more…)
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