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  • Posts tagged 'Mary Wardley '

News tagged: Mary Wardley

LogMeIn introduces the future of customer engagement with new A.I. powered Bold360 product lineup 16 February, 2018

LogMeIn introduces the future of customer engagement with new A.I. powered Bold360 product lineup

LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. (more…)

AVAYA AVA™ brings AI to life for a better customer experience 31 January, 2018

AVAYA AVA™ brings AI to life for a better customer experience

Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and messaging platforms. (more…)

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Read the new novel by J.J. Cowan on Africa’s conflict minerals trade and forced labour. 5* Reviews on Amazon.co.uk Paperback & Kindle

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