Mary Wardley

LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence

Avaya announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning