Fujitsu
How do I go about improving customer experience?
Today’s customer is more technology-savvy and more mobile than ever and it would be amiss for contact centres to ignore the significance of these facts.
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How one OSS company was built from the need to see what happens to customers
In the second part of this interview, Anand Gonuguntla, CEO and cofounder of Centina Systems, tells VanillaPlus what drove him and his co-founders to launch an OSS company against such giant
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