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  • Posts tagged 'field service management '

News tagged: field service management

Application of AI enhances field service management for 5G, IoT and beyond 15 March, 2019

Application of AI enhances field service management for 5G, IoT and beyond

As communications service providers (CSPs) gear up for 5G and look to support IoT businesses as a new business line of their own, field service engineers will be under more pressure than ever. However, artificial intelligence (AI) and machine learning are being applied to the discipline of field service management to optimise field service performance through a blend of intelligent routing, remote assistance and performance analysis. VanillaPlus managing editor George Malim talks to Paul Whitelam, the senior vice president of global marketing at ClickSoftware, to catch a glimpse of the field service management of the future.

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How can the telecoms industry successfully adopt digital twins? 21 May, 2018

How can the telecoms industry successfully adopt digital twins?

In space exploration, NASA needed a way to monitor and control each of its spacecraft, space stations and satellites that were sent from Earth, writes Ganesan Arulanandham, a consulting partner at Wipro.

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