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Research commissioned by Engage Hub, the data-driven customer engagement solutions company, questioning over 2,000 UK consumers, has found that nearly half (47%) of consumers believe mobile network operators (MNOs) could

For mobile operators, most people agree that the network is the primary thing that customers are paying for. Everything else is secondary and research backs that up, too.

Imagine deciding to go to a new mobile operator after having heard so much (from them) about how great they were. You call them up and are greeted by a

As CSPs undergo digital transformation – which means offering digital services through a Telco Cloud environment – they face a whole set of operational challenges, including operating a new virtualised

Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending phone calls,