Empirix

Empirix, an Infovista company and global provider in network and service testing, performance monitoring, assurance and analytics powering innovative carrier-grade, cloud-native network lifecycle automation, launched a new version of KLERITY

CSPs need to deliver insight into individual and group customer service quality, minimising operational expenses, accelerating problem resolution and optimising the customer experience, writes Graham Kunz.

Ooredoo Global Services (OGS) has selected a service assurance system from Empirix to monitor the quality and availability of its wholesale services.OGS was established as the wholesale arm of Ooredoo