EBC

In the last blog, Keith Brody introduced the concept of OSS Mediation. Now, let’s move from theory to practice and start examining the technology in action by looking closely at

We ended the first part of this blog series about Experienced Based Charging by explaining how, when customer experience proves unacceptable or below identified thresholds (regardless of whether the customer

Although churn is a global issue in the telecoms industry, a detailed look at the problem in a single market is instructive in putting it into context.