News tagged: Diabolocom

21 August, 2018

Emotional connections are the building blocks of customer loyalty

Brand loyalty is achieved through emotion and trust, says Frederic Durand, the chief executive and founder of Diabolocom.

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27 June, 2018

How to deliver a superior omnichannel experience for your customers

In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers. (more…)

24 May, 2018

Customer satisfaction in a data-driven era

Customer Experience (CX) is a potent thing in determining a brand’s success. According to the 2017 Gartner Customer Experience in Marketing Survey in two years’ time, 81% of marketers say they expect to be competing mostly or completely on the basis of CX, overtaking price and product. (more…)

30 April, 2018

The importance of the human touch in contact centres

In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.

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