Diabolocom

Brand loyalty is achieved through emotion and trust, says Frederic Durand, the chief executive and founder of Diabolocom.

In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers.

Customer Experience (CX) is a potent thing in determining a brand’s success. According to the 2017 Gartner Customer Experience in Marketing Survey in two years’ time, 81% of marketers say

In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.