customer retention
Ofcom gives UK consumers the opportunity to dump their operator – by text
It may not be the classy thing to do but ending a relationship by text message is what UK regulator Ofcom has mandated customers will be able to do with
Read moreIf you’re in a rut, it’s time to optimise
Acquiring and retaining customers in today’s saturated telecoms market requires providers to make the best decisions quickly and across every individual credit lifecycle, writes Anat Hoida, the Telecommunications Practice lead
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