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29 January, 2020The outbreak of the novel coronavirus has drawn fresh attention from all walks of life in China’s 2020 Spring Festival holiday. (more…)
26 October, 2018For many a business, encouraging customers to embrace newer, online-based communication channels is a key aim in plans to cut costs and increase business efficiency. In many cases, the discussion around how to implement effective channel shift centres on how to bring in the technologies (more…)
10 July, 2018Despite seemingly constant talk around workplace flexibility, successful remote working has yet to be achieved by many businesses. Whether it be the challenge of bringing together home-based workers or teams spread in disparate office locations, many UK businesses are still failing to enable secure and efficient remote working. (more…)
16 May, 2018Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software. (more…)
29 December, 2017A new report from Navigant Research examines the 5G technology standard and its use cases, focusing on smart grid applications and possible business model opportunities. 5G communications technology is expected to underpin the Fourth Industrial Revolution, where the confluence of ubiquitous mobile broadband, (more…)
20 September, 2017Huawei has joined forces with leading academic and industry partners to develop solutions for the next key phase of 5G mobile and wireless communications architecture. Within the 5G-MoNArch (5G Mobile Network Architecture) consortium, Huawei is leading the design of the envisioned flexible and adaptive architecture. (more…)
05 September, 2017Of all the trends that come and go in telecoms, 5G has remained a constant theme over the past few years. There has been a perpetual stream of theories from telecommunications providers about what its deployment will enable, the challenges the industry will face, and when exactly 5G networks will be rolled out. (more…)
24 August, 2017Global Invacom Group Limited, the satellite communications equipment provider listed on the Singapore Exchange and the U.K. AIM Market, has successfully live-tested breakthrough technology that permits live, high quality and large-scale event video streaming over a Wi-Fi network. (more…)
02 June, 2017The first text message was sent in 1992. Typed from a PC and containing only two words, it was sent via Vodafone’s network and became the first application-to-person SMS. (more…)
23 May, 2017Dubber, a provider of call recording and voice analytics software solutions, has conducted an SME (small to medium-sized enterprise) market survey across the UK and US, looking at the role of telephony for business in both geographical regions. (more…)
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