How GenAI is democratising AI for CSPs

GenAI is the new groundbreaking technology. It’s exciting because unlike traditional AI whose models constantly need to be built from scratch per use case, GenAI has the potential to democratise

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Tackling a deepening digital divide

The digital age has transformed nearly every facet of our lives: our homes are now brimming with connected devices and AI language models are transforming the way we live, work,

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Ringover launches Empower AI platform for sales, customer service improvement

Ringover, a global provider of cloud communications and contact centre solutions, has launched Empower, a AI-powered conversation intelligence platform. The new solution leverages artificial intelligence (AI) to analyse conversations and

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Lumen, Talkdesk partner to expand cloud-based solutions for contact centres

Denver, United States – Today’s businesses are exploring new ways for remote and hybrid employees to deliver outstanding customer experiences. They also want solutions that are flexible, scalable, secure, and cost

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Smarter, faster, better: The role of AI in fast-tracking a 5G future

Increasingly prominent and controversial, in almost equal measure, AI engines are redefining all manner of work functions and human tasks (ChatGPT) and even reinventing our understanding of art (Midjourney, Stable

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