channel

Customers are channel blind – they just want a good retail experience. Yet retailers persisting with fragmented, omnichannel strategies are damaging consumer experiences, undermining retail respect and actively encouraging consumer

Imagine deciding to go to a new mobile operator after having heard so much (from them) about how great they were. You call them up and are greeted by a

Tollring has enhanced its iCall Suite cloud call analytics and recording solution to include fraud detection alarming.

In order for operators to become a Digital Service Provider they need to undergo digital transformation which involves digital service portfolio and capabilities required by service providers to deliver those