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Imagine deciding to go to a new mobile operator after having heard so much (from them) about how great they were. You call them up and are greeted by a

Amdocs has nnounced that Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband internet and TV services, has selected to enhance its existing Amdocs customer management solution

In terms of revenue-generation, Metadata Driven Estate (MDE) offers a huge boost right across the telecommunications sector, where it untangles the complex web of datasets that is a legacy of

Enghouse Interactive has signed up Koris, a UK-based managed services provider, as a new member of its EMEA partner programme to enhance the reach and quality of its Skype for

The companies that consumers find most difficult to get through to have been identified by new research commissioned by Eckoh, a global provider of customer service solutions.

Taking the initiative The difference is that whereas conventional customer satisfaction measures were backward-looking, the integration of customer and operational data hands more of the initiative back to the telco.

Customer churn is a serious challenge for telecommunications companies. Double digit rates of defection are common, with many of those leaving being the highest-value customers who may use handsets for

Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional intelligence to bear in their interactions with customers with the launch of a new