Aspect Software

How can retailers take some of the strain out of customer services at time of peak demand? Stephen Ball, senior vice president Europe & Africa at Aspect Software,

When it comes to customer experience management, replying to an incident in real-time is imperative as to reduce frustrations from customers. Predicting and fixing issues before they even become visible

Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software.

Aspect Software has partnered with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, artificial intelligence (AI)-powered, Facebook Messenger chatbot, which will help UK customers easily select the

A UK newspaper’s investigation into the strength of various technology-driven alternatives to the basic password has revealed the ease with which malignant actors can bypass these systems.

Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of

Aspect Software, a provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, released the findings of a new study with Pelorus Associates, which quantifies the value of modern agent

Aspect Software, a provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, has announced the general availability of Aspect EQ Workforce Optimization (WFO) 8.2. Enhancements include new gamification features, highly

Improving customer service and support stands as one of the top three business drivers of cloud projects in the UK, just behind enhancing business continuity and replacing legacy IT technologies,